Topics
Find chapters by the question you came in with.
The playbook is sequenced for cover-to-cover reading. If you came in with a specific question, start from a topic instead. If you know the framework you need but not the chapter, jump to the full frameworks index.
Hiring
8 chaptersDesigning roles, hiring the right shape, and bringing people in without hiring around broken process.
Pricing
12 chaptersSetting price, holding it under pressure, and repairing the wiring that makes founders underquote.
Cash
6 chaptersCash flow, working capital, founder finance, and the financial discipline that keeps the lights on.
Firing and exit
3 chaptersPerformance feedback that holds the line and exit conversations done without losing the team.
AI rollout
14 chaptersWhere to start with AI, what to automate, what to leave human, and how to measure impact.
Client retention
8 chaptersHolding the accounts you already have, seeing churn signals early, and building renewal architecture.
Founder fatigue and energy
7 chaptersProtecting attention, sustaining capacity, and recovering when the load gets heavy.
Advisor and governance
7 chaptersInner circle, advisory structure, and decision-making rhythms beyond the founder.
Scope and contracts
7 chaptersBoundaries that hold under pressure, contracts that protect margin, and scope-creep prevention.
Delegation
12 chaptersRole clarity, decision rights, time audits, and shifting the work that does not need the founder.
Crisis and recovery
3 chaptersFirst-hour response, recovery sequencing, and the discipline that prevents recurrence.
Expansion
4 chaptersDepth before width, acquisition engines, and the choices that come after stabilisation.
